Frequently Asked Questions

How do I become a customer?

You will need to complete a new account form.

Which payment methods do you accept?

Your first order must be paid by proforma by credit card or cheque. Thereafter we will open a credit account (subject to completion of a new account form and acceptance of our terms & conditions). After the first order payment can be made by either BACS or cheque.

Do you supply members of the public?

No, Creative Party are a strictly a trade only business-to-business supplier. Members of the public wanting to purchase our products should visit their local independent Party shop, Florist, or Card shop with details of the products they wish to purchase together with our web address and the retailer should be able to order the product for you. Many retail websites also stock our products so you may find what you are looking for using an online search engine.

How do I order?

You can contact your local Field Sales Representative directly Home Counties, North East and North West, South and South West. We also have agents in Scotland and East Anglia. Or you can place your order directly with the sales office either by email Our telephone number is 01202 590 222 or fax us on 01202 590 333.

Do your prices include VAT?

The prices in the catalogue exclude VAT. All prices are subject to VAT with exception of hand crafted sugar cake decorations which are VAT zero rated.

What is the minimum order value?

The minimum order value is £50. Orders between £50 and £175 will be subject to a handling fee of £10.

What is the carriage paid order value?

Orders in excess of £175 net value are delivered free of charge.

How quickly will my order be despatched?

If your order is received by 10.00am we will despatch your goods that day. Orders received after 10.00am will be despatched the following day.

How soon will I receive my order?

The carrier will deliver your order within 3 working days.